Jack
Pikeville, KY 41501
Thursday, November 10th, 2011
Thank you for the work. If my basement stays dry, i will give you a 10 when asked to survey you again. Thank you
Jack
Pikevilel, KY 41501
Tuesday, January 24th, 2012
Very Pleased wiht Masterdry Company. No more basement water in the areas they repaired. Thank you MaterDry.
PS. I am still waiting on my last $100 coupon refund. I mailed my coupon to office staff January 4th
Mike
Bristol, VA 24202
Thursday, March 14th, 2013
everyone was great to work with
Robert
Johnson City, TN 37601
Thursday, November 17th, 2011
From the initial contact until the completed job, Master Dry personnel were very professional and answered all questions. The cleanup afterwards was just the way they found it and I had no cleanup to do after the job was completed.
Brandon
Kingsport, TN 37665
Monday, April 2nd, 2012
I would highly recommend you to people for your great service and attention to customer service. As I said, you did a fantastic job and I wish I would have known about your company a couple of years ago when my problems began. Thank you for all that you did.
Pam
Kingsport, TN 37663
Wednesday, January 18th, 2012
Exceptional and timely service. No pressure sales. Will recommend to friends and family.
Danny
Gray, TN 37615
Saturday, June 9th, 2012
Excellent service and outstanding customer service
Dan
Mount Carmel, TN 37645
Thursday, February 21st, 2013
Not convinced I got top notch install. There were quite a few blocks damaged. Where I had no seepage in block wall before...definitely compromised wall integrity of wall and structure. Now hidden by vapor barrier plastic sheet. Can't help but worry. It will be hidden by wall in finished area but unfinised area looks less than stellar.
I will be very pleased if it works as advertised, but time will tell.
Roddie
Erwin, TN 37650
Monday, August 6th, 2012
Performed a three day job in two. Hard working and knowledgeable personnel. Very professional organization, from the salesman and office staff to the installation crew. I really appreciated the prearrival phone call.
Tony
Russellville, TN 37860
Wednesday, April 3rd, 2013
Your company is a well oiled machine.Every person that I have dealt with since I made that first call,has been professional,informative, and very polite. By the way. The workers that did the work, did not have lunch that day.So they need a raise. Or at least a free lunch. thanks again sincerely,Tony &Teresa Stepp
Bill
Bean Station, TN 37708
Monday, September 19th, 2011
was very pleased with work done on my basement.
Dolores
MORRISTOWN, TN 37814
Wednesday, November 16th, 2011
There was a problem with the GPS of the first 2 crews that came out to work. The delay cause them to make extra trips to finish the job. They were most accommodating and really tried to please us with every aspect of the job. They were diligent about the cleanup and worked hard to satisfy us with their work.
Roger
Talbott, TN 37877
Wednesday, July 13th, 2011
Great work crew, polite and efficient. Please send me a paid receipt for my records if you have not done so already. Address of installation is 215 Grand Valley Dr. Talbott, TN 37877 Thanks Roger
Jeff And Lisa
Berea, KY 40403
Monday, June 20th, 2011
Thanks for taking our leaky basement away!
We feel so much better about our home now!
Money well spent. Bring on the rain!
Dennis
Berea, , KY 40403
Wednesday, February 29th, 2012
I really thought I was working with a caring company until I received my first mailing after the sale. I felt like it was written by the most greedy people I had ever worked with. The emphesis put on making sure you got your money the day the job was complete far out weighted the concern for me the customer. I almost canceled the job. You need to find someone that knows how to show a little concern for the customer to redo all your paperwork. Your salesman was nice and your workers were great but your paper correspondence stinks. I hope your concern for me is better reflected if I have any future issues now that you have been paid. That is what will determin if I would hire you again.
Dennis
David
London, KY 40741
Friday, April 15th, 2011
Having prior experience with another waterproofing company I can honestly say that I am very pleased with the service I received. From the first call to the office, the presentation by the salesman to the completion of the job I found every one very professional. The salesman took the time to answer all my questions and show me all my options with the different prices. The entire construction crew were courteous and prompt and also took the time to answer any questions that I had. In my prior experience with 2 other companys on another job the crew smoked in the house and the services quoted were not provided. I would like to thank the Master Dry company for finally fixing my basement.
Scott
Dandridge, TN 37725
Wednesday, June 27th, 2012
Bob went over everything, answered my question & concern's.we were not pressed to buy.they all are very professional.Thank you!!!!
Jeff
Lexington, KY 40502
Tuesday, September 13th, 2011
Just wanted to say thanks again guys! (We've been 'dry' for 3 months now!) With all the rain yesterday and today its nice to know we won't be up all night pumping water out of the basement ever again. Provided great communication and information, very clean, quick, cost competitive and some of the most professional crew that I've had the pleasure working with. Thanks again! Wish you guys the best.
Carolyn
Speedwell, TN 37870
Wednesday, May 4th, 2011
All of my above statements are true and I'm looking forward to having a basement I can actually use
Daniel
Corbin, KY 40701
Wednesday, March 30th, 2011
We had similar work done by another company at our last home in Lexington, so had an idea of what to expect. We feel the installation will resolve our water issues and we very much appreciated the quality of the information that was provided by your company on the first visit.
