Master Services serving Sullivan, TN

When homeowner Wes P. of Kingsport smelled a foul odor coming from his crawl space, he knew there was a problem. After spotting some mold, he knew he needed to call in an expert to examine the situation and take care of the problem before the nasty odor and mold started to cause an issue inside of his home. A search for crawl space experts in the area yielded Master Dry Waterproofing and Foundation Specialists. Wes contacted the company to set up his free inspection.

Expert Steve Price came to examine the crawl space. Along with the much needed mold remediation, Steve saw that the problem would only continue unless the crawl space was dried out. Foreman Nick Crozier and his team used mold spray and installed a dehumidifier to keep moisture out of the air. Next, they installed an EZ Flow drainage system and a SuperSump sump pump. Finally, they protected the space from the outside using an EverLast crawl space door and vent covers.

Encapsulated, dry, and mold-free, the team at Master Dry ensured that Wes’s crawl space would no longer be a source of worry!

Doris W. of Kingsport, TN was in the process of finishing her basement. She had covered half the floor with new hardwood flooring when water leakage hindered her plans. At first she hoped it would be short-lived, putting some towels up along the wall and waiting it out. But the water began to warp and ruin the hardwood floors. She decided to call the waterproofing professionals at Master Dry Foundation and Waterproofing Specialists to help solve her wet basement problem.

Master Dry sent expert Jake Smith to inspect the basement. Based on Jake’s suggestions for repair, Foreman Cory Blacock and his crew installed a WaterGuard drainage system along the walls keep the water from spreading. This drainage system directs water to the new SuperSump sump pump, equipped with an UltraSump battery backup pump. Discharge lines installed with an IceGuard device help direct the water outside of the house and to the LawnScape drainage outlet. This means that no matter the conditions – power outage or blocked or frozen pipes – Doris will have a working waterproofing system to keep the water out of her basement.

Because Doris has a reliable way to remove water, she can finish her basement without worrying that she’ll just have to re-do the work. Her hardwood floors will look great in the new healthy, dry environment. She cannot thank Jake, Cory, and the rest of the team at Master Dry enough for her dry basement!

Burchell C. of Kingsport, TN had a problem with the floor above his basement. There was a noticeable dip when walking on it. When he went down to the basement to inspect it, he could tell that the support beam was sagging. He was concerned about the stability of his home and knew that he needed to call in help to figure out the next step. Burchell found Master Services online and contacted them to set up an inspection.

While inspecting the support beams and surrounding floor joists, structural repair expert Josh Sulfridge from Master Services suggested the SmartJack crawl space support system would provide the best solution to lift them back into place and support the weight of the house above. Foreman Josh Williams and his team came back a few days later for the installation. They needed to pour concrete footers to secure the base of the crawl space supports, which extend up to the ceiling and bear the compression load. In the end, two supports were used, one on either side of the sagging beam.

Burchell could feel the difference immediately when he walked across his living room floor – it was level! And more importantly, he doesn’t have to be afraid of applying weight to the area. If he puts a cabinet or sofa on top of the beam, he knows it won’t sag anymore. Master Services helped improve the integrity of his home and fixed his foundation problems!

This 22-year-old home owned by Jane R. in Bluff City, TN used to have flooding in the basement every time there was a heavy rain. The homeowners had finally had enough when they made the call to Master Dry to take care of their wet basement.

Salesman Jake Smith went out for an initial inspection and found that quite a bit of work needed to be done to repair the basement. He sent our foreman, Michael Geasland and a crew to get started on the work right away. The team needed to put in WaterGuard - a piping system to drain any water in the basement - but in order to install it, they first had to cut away the bottom portion of the wall. Once the wall was cut away and the WaterGuard was installed, they also installed a TripleSafe sump pump. This pump provides three levels of protection in order to keep the home dry. In addition, the crew replaced the water heater in the home and restored the walls when the job was done.

Now, Jane's basement is no longer prone to flooding when it rains and she can rest easy knowing that her home is protected.

Homeowner Amanda N. was having trouble with water in the basement of her Blountville, TN home. To find a solution to her problem, Amanda gave Master Dry a call. Sales representative, Mike Wells was sent out to inspect the home and come up with a plan of action to remedy the water problem.

On Mike’s recommendations, Brad Cox and his team spent two days at Amanda’s home installing products to waterproof her basement. They installed WaterGuard, a unique drainage system, to properly drain any water that might find its way into the basement. In addition, they installed a SuperSump pump to prevent water accumulation, as well as a couple of other accessories to aid the sump pump.

When the job was finished, the team was proud of the work they had done and Amanda gained peace of mind knowing that her basement would not longer be plagued with water damage.

David, a Piney Flats homeowner, called Master Concrete Services because he was fed up with how his garage floor had been gradually settling. The front of his garage became a safety concern and lacked stability, causing David to be worried about having his son anywhere within the vicinity of the garage. Sales representative, Jonathan Wiesehuegel, conducted a free inspection and estimate to get the project started and notify David regarding the required course of action.

Led by foreman Paul Walinski, Master Concrete team members injected a polyurethane solution into the concrete slab to fully level the surface. Polyurethane injections are clean, aesthetically pleasing, and easy solutions to concrete stability issues that allow you to continue about your day without interruption. Initially, project team members drilled a small hole in a strategic location in the concrete floor and then injected a solution that causes a chemical reaction to occur, which produces a strong, stable polyurethane foam. The foam hardens in minutes, allowing the concrete slab to transform into its full capacity form and hold heavy loads almost immediately.

Not only was David pleased with the efficiency of the job, but also how the project did not inconvenience him in any way. He could now rest assured that his basement was a safe area for his son to use and play on. Are you concerned about the safety of your unlevel concrete slabs? No need to worry, give Master Concrete Services a call and let us conduct a free inspection and estimate!

Roger K. of Piney Flats, TN understood the importance of making sure your crawl space dry and insulated. He sought out the help of Master Dry to accomplish this. Sales Representative Jake Smith provided Roger with an accurate inspection and estimate.

Foreman Jordan Pierce led the team of Masters through the lining and insulation process. They began by laying down black plastic over the dirt floor of the crawl space. This prevents ground water from getting into the crawl space. They then lined the walls with SilverGlo Insulation to help protect Roger’s wallet from unnecessary energy bills. This will help keep his home warm in the winter and cool in the summer. 

Roger was very satisfied with the work done by Jordan and his team. He even mentioned how hard the group worked on his crawl space. He now enjoys a dry crawl space!

This crawlspace in Piney Flats, TN was cluttered with rotten wood, mold, and debris. Crawlspaces are often neglected, but they can lead to serious financial consequences if they become too wet or are inundated with mold.

To fix the crawlspace, the Master Services team encapsulated the area and removed debris. Our CleanSpace® Crawl Space Vapor Barrier insulates crawlspaces from the ground and prevents hazards like water vapor and humidity from taking over. Our durable liner keeps crawlspaces dry, which deters mold and rot from setting in.

Once the liner was installed, the homeowner was able to relax knowing that their crawlspace would be kept dry and free from the hazards of mold and moisture.

This private sidewalk in Bluff City, TN was sinking. A sidewalk often sinks due to soil erosion and changes in temperature. Heavy rain can wash away the soil beneath a slab, causing the slab to sink or shift. This can create cracks and other abnormalities.

To fix it, the team used our amazing PolyLyft. We drilled holes at particular points along the sidewalk, then injected them with polyurethane. As the product expanded, it raised the slab. 

Humidity might not seem like it would be a problem for homeowners, but it has serious consequences for below-grade spaces. Humidity settles on porous areas, like foundation walls, wood, drywall, insulation, and more. As it does, it creates mold, mildew, rot, disgusting odors, and attracts pests. This home in Piney Flats, TN was unprotected and needed a system to prevent these problems.

Our team installed our CleanSpace Wall Vapor Barrier. This system not only brightens and sanitizes, but is mold resistant. It acts as a barrier between vulnerable areas and moisture, and it comes with a 25-year warranty. 

Now that our CleanSpace is installed, this crawlspace will be dry and protected for years to come. 

A homeowner in Bristol, TN noticed sagging floors and a musty odor in her crawlspace. She had lived in the home for 20 years and intended to stay for the rest of her life, so it was important that these problems be remedied ASAP. 

Our team took a look around the crawlspace and determined that there was definite settlement from moisture. As moisture invades a crawlspace, it settles on wooden beams and joists. As these areas become soaked, rot sets in and eats away at the wood... compromising structural components! To fix these problems, we installed a CleanSpace moisture barrier, SaniDry Sedona dehumidifier, and our SmartJacks system. The first two keep the area sanitary and dry, while the jacks bolster the weakened support beams. 

This crawlspace shouldn't see anymore issues after we worked on it! 

We were contacted by a homeowner in Kingsport, TN who had recently moved into his home... just two months ago! He was noticing water intrusion in his basement and was worried about the potential for mold growth. He also wanted to finish the basement, so he needed a solution to the water problem as soon as possible.

Our team performed an inspection of the basement and recommended two key systems: our TripleSafe sump pump and WaterGuard perimeter drainage system. The TripleSafe sump pump offers exceptional protection and operates even during power outages. The drainage system works in conjunction with the sump pump to carry water outside of the home. 

This customer now can proceed with his plans to finish his basement.  

Foundation problems are always alarming for property owners. Fortunately, most foundation settlement problems can easily be fixed if caught early enough in the process. A homeowner in Blountville, TN noticed some irregularities in his foundation, so he contacted the Master Services team to perform an inspection and recommend a strategy for correcting the problems. 

Our inspector looked over the home and agreed that there was settlement. We recommended our helical pier system, which features piers that look like giant screws. These are used when there's an absence of available bedrock to support the home. Our pier systems fortify structures and correct settlement, putting homes back on a safe foundation. 

A homeowner in Bristol, TN reached out to Master Services about some foundation problems she was noticing. Foundation settlement usually occurs due to soil composition, soil expansion and contraction, or hydrostatic pressure. Often, contactors use poor or lazy judgment when constructing a home, leaving it vulnerable to settlement with the passage of time.

Master Services inspected the home, which is over 50 years old. The homeowner was putting it on the market, so they were anxious to fix the settlement issues so it could pass inspection. We recommended our helical pier system, a series of enormous screw-like piers that are designed to raise and realign settling foundations. They rely on surrounding soil to support the home, and can easily be concealed following installation.

This home is nearly ready for the market!

An unprotected crawlspace is an unhealthy one, and an unhealthy crawlspace eventually impacts the rest of the home. Problems like mold, mildew, rot, odors, pests, and structural problems are common for crawlspaces that lack reliable encapsulation systems. A homeowner in Bristol, TN was beginning to notice some of these issues around her home, so she contacted Master Services for a recommendation.

Our inspector gave the crawlspace a thorough look-over, then presented a moisture-proofing strategy to the homeowner. We recommended our CleanSpace moisture barrier and SaniDry Sedona dehumidifier. The barrier shields the crawlspace from destructive elements and creates extra storage space. The dehumidifier keeps areas dry and sanitary. 

This crawlspace couldn't be in better shape now that Master Services fortified it against moisture! 

Master Services visited a home in Kingsport, TN to check out some damage to foundation walls. Foundation walls often are damaged due to soil conditions, moisture, and hydrostatic pressure. Soil swells when it's inundated with moisture, but contracts during periods of drought. This process exerts pressure on foundation walls, leading to damage. 

For this home, the Master Services team installed our carbon fiber reinforcement system. This system relies on epoxy-soaked strapping, which is pressed against the wall until it cures. As it does so, it strengthens and stabilizes failing walls. No more bowing, buckling, or cracking!

Nate G. noticed visible cracks on his driveway that were widening over time and became a significant issue, especially after heavy rainfall. Concerned about further damage to the cement area, he promptly reached out to Master Services. Once we set up an appointment, one of our knowledgeable home inspectors visited his house and identified the underlying issue: soil erosion. Concrete sinking and shifting can occur due to soil erosion and temperature changes, resulting in cracks. To address this, we employed the PolyLyft injection method, effectively lifting and stabilizing the concrete surface through expansion. Consequently, our client now enjoys a secure and stable platform, providing the much-needed stability.

Our team promptly responded to a call from Jayden T., a Kingsport, TN homeowner, who had his neighbor's crawlspace fully encapsulated by Master Services last year. Clear signs of settling, such as warping around his crawlspace vent, were evident to our home inspector. Soil erosion often leads to foundation settling. Our inspector identified specific points requiring immediate support within our client's crawlspace. Our crew worked within the tight area, which was only 4 to 5 feet in height, exposing the cement footer. We then installed three Push piers beneath the foundation, securing them to the concrete with a steel foundation bracket. This solution anchors the soil, preventing further settling and often restoring the site to its original height. After filling the holes, stability was restored with minimal disruption. With this system in place, Jayden can be confident that his home is protected from further settling.

After months of witnessing the soil erode from beneath his back patio in Greeneville, TN, Jeff C. grew concerned that his cement slab might unexpectedly break under his kids' feet. Worried about his home's safety, he reached out to Master Services, hoping to halt further erosion in his back porch. Master Services promptly scheduled an appointment to provide a lasting remedy and some peace of mind. During the appointment, our home inspector explained the cause of his problem and recommended using our high-density PolyLyft foam at key locations to address the void beneath the concrete slab. At the scheduled time, our crew then proceeded to inject PolyLift underneath the cement slab, ensuring stability and structural integrity. With these solutions in place, Jeff could now walk on his back porch without fear!